Your Safety is #1!

Material Items Can Be Replaced – People Cannot

Look outside before leaving the house.
If you have an alarm, make sure you set it.
Have your keys ready and don’t forget to lock the door.
This includes the door between the house and garage.
Be Alert & Aware of your surroundings while walking to your vehicle.
Once inside the vehicle, lock all of the doors before turning the key.
Vary your route occasionally.
If you live alone, make sure a close friend or relative knows your schedule and the make, model, year and license plate number of your vehicle.

Pay close attention to the office and the surrounding area as you drive up.
Does everything ‘look normal’?
If you are the first person to arrive each day, make sure everything still looks secure before exiting your vehicle.
If the door or a window is open and no other employees should be there yet, DO NOT enter the building.
Stay in your vehicle and call the office – if an employee answers, ask if it is safe to enter and why the building is not secure. If there is no answer, Call the Police!
If everything is okay and you can enter, lock your vehicle and set the alarm before going into the office.
Once inside, check all of the doors and windows to make sure everything is still locked.
Be sure to lock the front door behind you until opening time or until the next employee arrives.
If the office appears to have been burglarized, EXIT immediately and call the Police – DO NOT touch anything.

Wear an ID that shows that you are an employee.
Polo shirts with your property logo are great.
Police need to be able to tell employees from residents during critical incidents.
Don’t forget the maintenance staff.
Avoid wearing expensive jewelry.
Never leave valuables in plain sight.
Don’t give out personal information.
Have a code word for the office.
Listen to your instincts.
Look up and greet everyone as they walk through the door.
Be sure someone knows which unit you are going to show, what time you left, and how long it should take.
If something goes wrong, get away, call the Police, be a good witness – Don’t try to ‘take care of it’ yourself.

Know your residents.
Communicate with them.
Do not give out personal information.
Always remain professional.
Stay calm when faced with an angry resident.
Showing anger only escalates the situation.
Try to calm the other person down.
Record conversations that may be misinterpreted.
Let the resident know that you will be recording this interaction in an effort to protect both of you.
Document EVERYTHING!
If you feel fear, call the police.
Listen to your instincts.
Be a good witness, not a hero!

Be very clear about background checks.
Be very clear about the Crime Free Lease Addendum.
Explain other property rules clearly: Parking, Pets, Noise, etc.
Post signage that shows the property rules.
No cash accepted.
Must have Photo ID to tour units.
Make sure you have their ID and that the picture actually matches the person in front of you.
Open the door and let them enter the unit first.
Never turn your back on a person you are showing a unit to.
Stay close to an exit door – Keep it OPEN.
Walk outside and wait for them to come out when done.

Do not accept cash.
Collect checks from the drop slot first thing in the morning, right after lunch, and before you leave.
Do Not use a marked bank bag to carry your deposit.
Go INSIDE the bank to make the deposit.
Vary the following:
- Day of Week
- Day of Month
- Time of Day
- Bank Location
- Your Route
Be Alert & Aware of your surroundings at all times.

David Danielson (520) 382-2051

ddanielson@maranaaz.gov