How to set up water service.
If the home is in Marana Water service area, please call the office at (520) 382-2570 to provide all the information required to create the account, and pay the refundable security deposit.
How to pay a Marana Water bill.
There are several methods to make a payment on a Marana Water bill.
1. Payments can be made in person with cash, check or money order at either Town facility
- 5100 West Ina Road
- 11555 West Civic Center Dr
2. Payments can be mailed to 5100 West Ina Road. Please make checks out to Marana Water and include the account number on the check or money order. Do NOT send cash through the mail.
3. Customer can call the office at (520) 382-2570 and make a payment with check or credit card over the phone Monday - Friday from 8am to 4pm. There is no convenience charge for this. We accept Visa, MasterCard, Discover, and American Express.
4. Establish automatic debit payments from a checking account on, or near, the due date each month. Call (520) 382-2570 to set up payments.
4. Register and use the online bill payment system, Payment Service Network (PSN). Account number is required to register, but afterward an email and password can be used to log in. Credit cards (Visa, MasterCard, and Discover only) and e-checks are accepted. There is no charge for online payments. Click here to register for service. PSN also offers a free mobile app for Apple and Android.
5. Call PSN at 1 (877) 855-7968 to use their toll free payment system.
What credit cards are accepted?
Visa, MasterCard, Discover and American Express are all accepted over the phone at (520) 382-2570. Payment Service network DOES NOT accept American Express.
What are bill due dates?
Marana Water bills in two 30-day billing periods each with a different due date. Generally, customers that live in the southern portion of Marana in neighborhoods like Continental Reserve, Saguaro Bloom, or Happy Acres are due on the 19th of each month. Customers that live in the northern portion of Marana in neighborhoods like Willow Vista, Oasis Hills, Gladden Farms, and San Lucas are due on the 8th of each month. These are not the full extent of the entire area served by Marana Water. To determine explicitly what the due date is for an address, please contact the office at (520) 382-2570.
Please note if the due date is on a holiday or weekend, the bills will be due the following business day.
How do I read my Marana Water bill?
There are three sections to every Marana Water bill. The top third is the return payment stub. This section shows the service address, account number, total charges, and any past due charges. If mailing in payment, please remove this section and return with payment.
The left portion of the bill shows the water meter information including meter number, beginning and ending meter readings, and the monthly usage. This is the amount used to calculate the charges. There is also a bar graph showing water usage over a twelve month period.
The majority of the bill shows a breakdown of the charges for the current month. The charges are broken down to general transactions, water charges, and sewer charges. The top general transactions section shows any payments made the previous month, the previous balance owed, and any fees applied to the account. If the bill received is pink, there are past due charges, this section will show a previous balance owed indicating those past due charges. The middle section will show all water charges for the current month; water flat, water consumption, and groundwater resource fee. Finally, the bottom section will show any sewer charges, if applicable, for the month; sewer flat and sewer consumption. For more information on what these fees are, please click here for the Rates & Fees page. The bottom of this section will show the total due and the due date.
A billing specialist can answer any questions relating to bills or service charges. Contact the office at (520) 382-2570.
What happens if i receive a pink bill?
If the monthly statement is pink, this means there is a past due amount owed. These charges will be reflected in the top portion of the bill, as well as in the break down of the charges in the middle of the statement. If a balance is not paid by the next meter reading date, a $15 late fee will be assessed. The oldest balance is due by the due date listed on the bill to avoid disconnection of service.
What are the fees to set up a new customer account?
When moving into a new home in the Marana Water service area there is a $90 administrative connection fee, $10 sewer connection fee, and a deposit requirement. There is also a $20 sewer connection fee for customers in Pima County Wastewater service area. These fees cover the costs associated with setting up the service and allow us to keep rates as low as possible. For more information on the fees for establishing service click here.
What is a landlord agreement?
For customers who are renting their homes and would like to keep their names associated with the property, we can set up a landlord agreement. Under this agreement, the landlord/owner information will be connected to the account even when a tenant is living in the home. The landlord/owner will not be responsible for any of the water charges while a tenant account is active. There are two main advantages to setting up this agreement. First, when a tenant calls to stop service we will automatically revert the account to the landlord's name without any stoppage in service. The landlord would only be responsible for water charges during the time they are listed as the responsible party. Secondly, with a landlord agreement, the $90 administrative fee and $10 sewer connection fee are waived each time the account transfers between landlord and tenant. To set up this agreement, please call the office at (520) 382-2570.
What do rates and fees cover?
The water and wastewater rates are set to cover the fixed costs to operate the water system at the level our customers have come to expect. Operations and maintenance of the water and wastewater systems are covered primarily by the rates and fees, which are set by the Town Council. When calculating the rates and fees, we take into consideration the number of customers and cost of service.
How are water and wastewater charges calculated each month?
Each month water meters are read using an electronic meter reading program, which collects the readings from the transponder attached to each meter. The readings are imported into the meter reading software, reviewed for any errors, and charges are calculated per 1,000 gallons used. Water charges are billed in a tiered structure meaning the more water is used the higher the bill will be. For a breakdown of the charges, visit the rates and fees page here.
Wastewater/sewer charges a billed a little differently. While still billed in 1,000 gallon increments, the sewer consumption charges are based on either the winter quarter average or the monthly water use, whichever usage is lower. More detailed description of how charges are calculated can be found on the water reclamation page here.