The Business Services team is glad to assist with establishing new service with the Marana Water department. We receive phone requests Monday - Friday from 8am to 4pm at (520) 382-2570, and in person at 5100 W Ina Road Monday - Friday 8am to 5pm. Any phone requests made after 4pm will be processed the following business day. The Water Department requests a 24-hour lead time for most requested services (excluding holidays and weekends).
The information on this page is how to establish a new customer account at an existing water service address. For information on installing a new water service line or meter, please visit the New Meter Installation page here.
SERVICE ESTABLISHMENT FEES
The Town of Marana charges one-time, non-refundable, connection fees for any customer who is applying for water service at an address within our water system. These fees will be applied on the first statement.
There is a $90 water administrative connection fee for all new water customer accounts. Should a customer need the service established on the same day there will be an additional $52.50 same-day connection fee in addition to the $90.
Customers with a service address in Continental Reserve, Hartman/Cortaro, or surrounding areas south of Avra Valley Road, you are a Pima County Regional Wastewater Reclamation Department (RWRD) customer. Marana Water processes the bills for Pima County RWRD. There is a $20 sewer connection fee for these addresses. To contact Pima County RWRD, for any reason other than establishing an account, please call (520) 724-6609. For more information about the Pima County RWRD you can click here for billing questions or here for rates and fees questions.
Customers with a service address in Saguaro Bloom or in north Marana, are Marana Water Reclamation customers, and have a $10 sewer connection fee.
Water and sewer bills will be on one statement, which will be mailed from the Town of Marana. Only service addresses that are connected to a sewer system will receive sewer charges on the statement.
SECURITY DEPOSITS AND PAYMENTS
In addition to the one-time connection fees, the Town of Marana requires all customers to pay a refundable security deposit. The deposit amount depends on the size of the meter at the property, and the amounts can be found on the Rates and Fees page.
The security deposit must be paid by 4:00PM on the business day prior to service commencement date. Failure to pay the required security deposit before the due date will result in a disconnection of water service. We are able to waive the security deposit for customers that will be the owner, and primary resident in the home, by collecting three letters of good credit from previous utility companies (gas, electric, water, etc.). The security deposit can be made by:
- Phone with a debit/credit card by calling (520) 382-2570;
- Mailing in a check or money order to 5100 W. Ina Road, Tucson, AZ 85743;
- Dropping off a payment to either of our payment center locations;
- 5100 W. Ina Rd (on Ina Rd between I-10 and Silverbell Rd)
- 11555 W. Civic Center Dr (Barnett Rd and Civic Center Dr).