PUBLIC SERVICE REPORT

 

GENERAL FEEDBACK

The men and women of the Marana Police Department are committed to serving our citizens through teamwork, understanding, and dedication in a professional and responsive manner. Every day members of our department from the police officer on the street, records clerks, dispatchers, detectives, Crime Scene Unit personnel, and our support staff are dedicated to providing you with prompt and courteous serviceThey perform excellent customer service, selfless acts of kindness, and in some cases acts of heroism.  Every day they perform their duties well and often times we do not hear about the good things they do while performing their jobs in the community.

Please keep your public servants in mind the next time you see one performing above the call of duty or just performing good customer service. Let them know their services are much needed and appreciated by recognizing them for a job well done.

The Marana Police Department is committed to reviewing the actions of our members and we welcome any compliment or complaint of our employees.

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FILE A COMPLAINT


OUR POLICY
It is the policy of the Marana Police Department to thoroughly investigate all complaints against its employees in order to preserve public confidence in our willingness to oversee and control the actions of our employees. All investigations are conducted in an impartial manner.

WHO MAY COMPLAIN?
Any citizen, regardless of age, gender or nationality, who witnesses or has direct knowledge of police misconduct, may file a complaint with the Marana Police Department. The citizen need not have been personally involved to do so.

RESPONSIBILITY - Ours and Yours…
The Police Department views all citizen complaints against its employees as very serious and actively pursues investigations into misconduct. For this reason, you must ensure that your complaint is based on fact. False reporting in an attempt to unjustly subject a police employee to undeserved discipline or place his employment in jeopardy can result in criminal charges and/or a civil suit by the employee involved.

HOW DO YOU FILE A COMPLAINT?
Generally, complaints are filed through the supervisor of the employee involved. If you do not know the name of the employee involved, you may file the complaint through any police supervisor or through the Office of Internal Affairs.  A complaint may also be filed by mail and a supervisor will contact you.

WHO INVESTIGATES THE COMPLAINT?
Department supervisors are charged with maintaining discipline and with overseeing the conduct of employees assigned to them. A supervisor shall make every effort to resolve disputed issues, misunderstandings and procedural concerns at the initial citizen contact. If resolution is not feasible, Internal Affairs will conduct an investigation.

WHAT IS THE DISCIPLINARY PROCESS?
If a complaint is sustained, disciplinary action is taken which consists of one or more of the following progressive measures:

  • Counseling - corrective training to ensure the employee understands proper procedure.
  • Written Reprimand - a formal written disciplinary report documenting the incident is placed in the employee's file.
  • Suspension - the employee is suspended from duty without pay.
  • Demotion - the employee is reduced in rank.
  • Dismissal - the employee is separated from the Police Department.

WHAT WILL YOU BE TOLD?
City, state and federal personnel laws govern an employee's privacy rights. Disciplinary action is not subject to public disclosure without a court order. You will be advised of the supervisor's findings and whether disciplinary action will be taken.

OUR COMMITMENT TO YOU…
Courteous and professional police service, coupled with a prompt and objective response to complaints, is our commitment to the public. The Marana Police Department enjoys an excellent service record and it is our hope that your contacts with our employees are positive. If not, we will endeavor to resolve your complaint to your satisfaction. Of course, we would like to hear from you when we have provided you with commendable service too!

If you wish to compliment an officer or voice a complaint please call  520-382-2000 and ask for the On-Duty Supervisor.