Your Safety is #1!
Material Items Can Be Replaced – People Cannot
Coming to Work
- Look outside before leaving the house.
- If you have an alarm, make sure you set it.
- Have your keys ready and don’t forget to lock the door.
- This includes the door between the house and garage.
- Be Alert & Aware of your surroundings while walking to your vehicle.
- Once inside the vehicle, lock all of the doors before turning the key.
- Vary your route occasionally.
- If you live alone, make sure a close friend or relative knows your schedule and the make, model, year and license plate number of your vehicle.
When You Arrive
- Pay close attention to the office and the surrounding area as you drive up.
- Does everything ‘look normal’?
- If you are the first person to arrive each day, make sure everything still looks secure before exiting your vehicle.
- If the door or a window is open and no other employees should be there yet, DO NOT enter the building.
- Stay in your vehicle and call the office – if an employee answers, ask if it is safe to enter and why the building is not secure. If there is no answer, Call the Police!
- If everything is okay and you can enter, lock your vehicle and set the alarm before going into the office.
- Once inside, check all of the doors and windows to make sure everything is still locked.
- Be sure to lock the front door behind you until opening time or until the next employee arrives.
- If the office appears to have been burglarized, EXIT immediately and call the Police – DO NOT touch anything.
General Safety During the Day
- Wear an ID that shows that you are an employee.
- Polo shirts with your property logo are great.
- Police need to be able to tell employees from residents during critical incidents.
- Don’t forget the maintenance staff.
- Avoid wearing expensive jewelry.
- Never leave valuables in plain sight.
- Don’t give out personal information.
- Have a code word for the office.
- Listen to your instincts.
- Look up and greet everyone as they walk through the door.
- Be sure someone knows which unit you are going to show, what time you left, and how long it should take.
- If something goes wrong, get away, call the Police, be a good witness – Don’t try to ‘take care of it’ yourself.
Working with Residents
- Know your residents.
- Communicate with them.
- Do not give out personal information.
- Always remain professional.
- Stay calm when faced with an angry resident.
- Showing anger only escalates the situation.
- Try to calm the other person down.
- Record conversations that may be misinterpreted.
- Let the resident know that you will be recording this interaction in an effort to protect both of you.
- Document EVERYTHING!
- If you feel fear, call the police.
- Listen to your instincts.
- Be a good witness, not a hero!
Working with Prospects
- Be very clear about background checks.
- Be very clear about the Crime Free Lease Addendum.
- Explain other property rules clearly: Parking, Pets, Noise, etc.
- Post signage that shows the property rules.
- No cash accepted.
- Must have Photo ID to tour units.
- Make sure you have their ID and that the picture actually matches the person in front of you.
- Open the door and let them enter the unit first.
- Never turn your back on a person you are showing a unit to.
- Stay close to an exit door – Keep it OPEN.
- Walk outside and wait for them to come out when done.
Going to the Bank
- Do not accept cash.
- Collect checks from the drop slot first thing in the morning, right after lunch, and before you leave.
- Do Not use a marked bank bag to carry your deposit.
- Go INSIDE the bank to make the deposit.
- Vary the following:
- Day of Week
- Day of Month
- Time of Day
- Bank Location
- Your Route
- Be Alert & Aware of your surroundings at all times.
- Use the buddy system.
- If possible, try not to leave any employee by themselves.
- Double check that ALL windows and doors are locked.
- Close the blinds – Remember… Out of Sight, Out of Mind!
- Look around outside before you open the door to leave.
- Have your keys ready and in your hand before walking out.
- Listen to your instincts – don’t be afraid to go back in.
- Be Alert & Aware – does anything look suspicious?
- Once inside your vehicle, lock the doors.
- Vary your route home occasionally.
Your Community Resource Officer
David Danielson (520) 382-2051